Privacy Notice
Privacy Policy
This policy explains how PickleBola Sporting Goods Shop collects, uses, stores, shares, and protects customer information in line with the Philippine Data Privacy Act of 2012.
Last updated: September 14, 2026
Information We Collect
Order Details
Name, email address, phone number, billing details, delivery details, product selections, order notes, and customer messages.
Payment Records
Payment status, payment reference, transaction records, fraud checks, and payment provider confirmations. Full card details are handled by the payment provider, not stored by this website.
Website Data
Technical data such as IP address, browser, device, pages visited, cookies, and similar information used for security, analytics, and site performance.
Use of Information
Why We Process Data
We use customer information to process orders, verify payments, arrange delivery, provide customer support, handle returns and refunds, assist with warranty concerns, prevent fraud, maintain accounting and transaction records, and comply with legal or regulatory requirements.
We may also use contact details to respond to inquiries, provide order updates, and communicate service-related information connected with a customer’s transaction or request.
Sharing, Storage, and Retention
We may share necessary information with payment processors, couriers, fulfillment partners, website service providers, professional advisers, regulators, or authorities when needed for order processing, delivery, support, compliance, or dispute handling.
Records are retained only for as long as reasonably necessary for business, accounting, tax, legal, warranty, fraud prevention, and dispute resolution purposes. We use reasonable administrative, technical, and organizational safeguards to protect personal information.
Cookies and Measurement
Your Analytics and Advertising Choices
Essential cookies support security, the shopping cart, checkout, payment handoff, and storage of your privacy choices. They are required for the store to work and cannot be switched off through the cookie panel.
Optional statistics cookies allow Google Analytics to measure visits and shopping activity such as product views, cart activity, checkout steps, and completed purchases. Optional marketing cookies allow Google and Meta to measure advertising activity and completed purchases through tools such as the Meta Pixel and Meta Conversions API. PickleBola keeps these optional categories off unless you allow them through the cookie panel.
When allowed, these services may receive event information, referring or campaign links, device and browser information, IP-derived information, cookie or advertising identifiers, order value and currency, and limited contact identifiers used for event matching. Meta’s server-side integration may transform contact identifiers before transmission. PickleBola does not send full payment-card details to Google or Meta.
WooCommerce also stores first-party order-attribution details, such as source, medium, campaign, referring page, landing page, device type, and session page count, so PickleBola can understand how an order arrived. Checkout may separately ask an optional “How did you find PickleBola?” question because a customer’s remembered source can differ from the technical last-click record.
You can accept, refuse, or separately choose statistics and marketing cookies. Use the Cookie choices button at the bottom of any page to change or withdraw your choice. Withdrawing consent stops future optional measurement on this browser and removes accessible Google and Meta measurement cookies from this site; providers may retain previously collected records under their own retention policies.
For more information about provider practices, review Google’s information for sites that use its services and the Meta Privacy Policy.
Your Rights
Data Subject Requests
Under the Philippine Data Privacy Act, customers may have rights to be informed, access their personal data, request correction, object to certain processing, request erasure or blocking when warranted, request data portability, and file a complaint with the National Privacy Commission.
For privacy requests, email hello@picklebola.ph. We may need to verify identity and retain certain transaction records where required by law or legitimate business obligations.
Saved comparisons and optional product follow-up
When you choose Save to compare, PickleBola stores your selected product IDs and names in your browser’s session storage to provide your requested shortlist. It is not advertising tracking, is not sent as analytics by this feature, and can be cleared using Clear in the comparison bar. Browser session restoration may preserve it until you clear it.
If you are signed in and request a restock alert, we store the exact product or variation and request/expiry dates with your account. We use your account email address for one notification when that option becomes available. Requests do not reserve stock, expire after 90 days, and can be cancelled in My account. Completed or expired requests are removed when the scheduled check runs.
At checkout you may opt in to one review reminder, normally about 10 days after confirmed delivery or pickup. We record this choice and reminder status with your order and use the billing email for that reminder. It is optional and separate from advertising consent. You can cancel a pending reminder from your account’s order details, or contact hello@picklebola.ph. The message links to your product’s review form and warranty support. Routine order and payment messages are unaffected.
Optional AI shopping assistance
If you choose Start chat, your messages and relevant public store information are sent to Google Gemini to generate a reply. If you are signed in and ask about your own order, a limited order reference, status, payment-method label and order total may also be sent. We do not send payment credentials, full addresses, internal costs or unrelated customer orders through this feature. Please do not enter passwords, card details, payment screenshots or your address.
Active chat context is retained for up to 30 minutes and then becomes inaccessible. End & clear chat deletes that live session. Expired entries are removed by WordPress cleanup; server backups may retain copies until their retention period ends. Google processes requests under its API terms and retention policies. We use a paid API project, for which Google states that content is not used to improve its products. Google Gemini API terms.
The chat is optional and does not subscribe you to marketing. You may use our Contact page instead. AI answers can be inaccurate; checkout and your private order record control current prices, availability and fulfillment. The assistant cannot place orders, approve refunds or warranty claims, or notify staff on your behalf.