Customer service, order support, and brand assistance.

How To Reach Us

Email is the best way to contact us. Include your order reference, payment reference if applicable, delivery details, photos or videos where relevant, and a clear description of the concern.

Email

hello@picklebola.ph

WhatsApp

WhatsApp
0954 123 456 3

Business Address

6 Fatima Street, Plainview, Mandaluyong City, Philippines

Delivery

Nationwide delivery is available through LBC Express and SPX Express on eligible checkout routes. J&T Express and GoGo Xpress are currently paused. Eligible Metro Manila routes may offer prepaid Grab or Lalamove, or Transportify for eligible COD orders. Free pickup in White Plains Village, Quezon City is available when offered at checkout; wait for Ready for Pickup confirmation and private collection instructions before travelling. Available methods and final fees depend on the order, destination, payment method and service availability shown at checkout.

Standard courier delivery (not same-day delivery): orders placed and confirmed, with full payment or the required COD deposit verified, by 12:30 PM, Monday-Saturday excluding holidays (Philippine time), are scheduled for same-day packing and dispatch by courier pickup or drop-off. Orders from 12:31 PM, or on Sundays and holidays, move to the next dispatch day, excluding Sundays and holidays. This rule applies to all standard courier services. Pickup/drop-off timing varies by courier. Dispatch means courier handoff, not arrival at your address. Stock, preparation, courier availability, weather and unexpected closures may affect the schedule.

Metro Manila same-day delivery via Grab, Lalamove or Transportify: orders placed and confirmed, with full payment or the required COD deposit verified, by 5:00 PM are eligible for same-day delivery, daily except Sundays and holidays (Philippine time). Requests from 5:01 PM, or on Sundays and holidays, move to the next eligible delivery day. Service depends on stock, preparation, route and rider/vehicle availability, weather and closures; same-day arrival is not guaranteed. Available couriers, payment options and final charges are shown at checkout.

How We Help

We review each request using the relevant order, payment, courier, product, and supporting records so we can provide clear next steps. Support may include delivery coordination, product guidance, return or refund review, warranty assistance, repair coordination, replacement, store credit, or another appropriate solution.

Our goal is a practical, well-documented response that respects the customer, the product, and the applicable brand or service terms.

Order online for pickup or delivery

Place all product orders and reservations through picklebola.ph checkout, including pickup and delivery selections. Messenger, WhatsApp and support chats provide guidance; they do not replace website checkout or create a reservation or pickup/delivery booking.

White Plains pickup requires full online payment before collection. Credit/debit card payments must be completed through the website before travelling. There is no physical card terminal at the pickup point, so tap, swipe, insert or card-on-arrival payments are unavailable. Wait for your Ready for Pickup confirmation and private collection instructions before travelling.

White Plains pickup is available only after full online payment. Cash upon pickup is no longer available. For eligible delivery orders, courier Cash on Delivery remains available with the existing online reservation deposit, courier fees and balance payable to the courier.

Keep your website order reference and emails. The order/transaction record and applicable shipment, pickup-ready and completion records document the purchase and fulfillment as it progresses and help with future support or warranty review. These records do not guarantee warranty approval. For missing emails or checkout assistance, contact hello@picklebola.ph; staff can help you complete checkout or coordinate an existing website order.